General Manager-Customer Success
upali is a performance driven individual with over 17+ years of multi-functional competencies across Customer Service & Marketing Operations, Sales, Projects & Strategic Initiatives across the Telecom, Real Estate and Financial Services. She has proven track record in managing, large, complex, multi layered processes and cross functional programs & projects at the National & International level.
Having verifiable year-after-year record, in driving customer delight initiatives, revenue generation, cost optimization and effectively driving business growth objectives within the rapidly changing environments. She has also been spearheading the business teams for achieving targets for Sales, Revenue growth, Retention, along with ensuring Loyalty and Referral Up-selling through Customer Delight.