Remote Support Management Services

Lyra’s Remote Support Management services offer you the security, integration, and management capabilities your IT and customer support organizations need to increase productivity, improve performance and deliver a superior customer experience. Our Remote Support Tools provide organizations with extensive capabilities beyond simple screen sharing and control.

Lyra RSM lets you support all of your systems over the web, even if they are behind firewalls you don’t control. With only one solution, your users can chat, collaborate, remote control, screen share, set up jump clients, support mobile devices & unattended systems.

Our highly skilled teams provide training and consultation on latest products and technological advancements with 24/7 customer support – all ensuring you safe and secure Remote Support Management. Lyra helps to extend strategic consultation & specialized services for comprehensive Remote Support development.


DevOps Services

Today’s soaring demand for high-performance IT solutions has left businesses with too many issues to address sans the required support to overcome hindrances. DevOps, a dynamic set of software practices, has been earmarked by many as the answer to this growing problem.

Over the years, Lyra Infosystems has helped numerous businesses inculcate a DevOps culture by extending through Consultation, Deployment, Engineering services, Integrations, Implementations, Maintenance, and End-to-End DevOps Support Services.

Right from version control to developer collaboration to continuous integration to continuous deployment and continuous delivery, Lyra can help you drive your DevOps initiatives forward by uniting teams in your quest for automation and continuous delivery. Our partnership with leading DevOps automation providers enables us to extend seamless DevOps adoption across organizations of varied capacities.


Open Source Support (OSS) Services

Hiring expensive open source consultants, mining through OSS communities for answers, or even seeking support from multiple service providers can all add up to increased costs, risks and time — possibly defeating your purpose for choosing open source in the first place. And you can’t afford production delays caused by downtime. That’s why you would need a comprehensive and a proven Open Source Support Partner like us to simplify your open source software support. Whether you are using community editions, commercial products, individual packages or a complex software stack, Lyra can support your entire open source ecosystem.

Case Studies


Case Study - Open Source Support (OSS)

How Lyra Infosystems helped Wipro incorporate an Open Source framework ? Wipro is a globally recognized IT company renowned for its innovative approach towards delivering business value. It is a trusted partner of choice for businesses across the world. Download this Case Study to find out how Lyra Infosystems helped Wipro solve the problem at hand!

DevOps Case Study

The organization in focus is a multinational Electronic Design Automation (EDA) company that primarily develops software used to design and print chips and circuit boards. It also integrates, verifies, and implements complex digital System on Chips (SoC) and provides assistance to develop hardware and software platforms that support end applications.



10 Benefits of Remote Support Management which Lyra's Customers like

Lyra’s Remote Support Management services offer you security, integration, and management capabilities your IT and customer support organizations need to increase productivity, improve performance and deliver a superior customer experience.Are you in search of an robust all-encompassing RSM Solution? Download this infographic to find out 10 benefits of Remote Support Management which Lyra’s Customers like

Open Source Software Survey

Organizations world over are incorporating Open Source Software (OSS) into their frameworks owing to its collaborative and customizable nature. However, a large number of organizations are oblivious to the security risks that come with poorly-protected OSS – leaving them prone to attacks from malicious parties. We, at Lyra lnfosystems, audited over 50 organizations across various domains on open source application security. This exercise was undertaken in order to confirm the importance of open source in application development and to prove that organizations are not doing enough to keep their open source system secure. Download the info-graphic for interesting numbers.

Making seamless DevOps adoption a Reality

We find ourselves in an era where business agility is the one indisputable necessity for corporate success. DevOps sets businesses on the path to success by enabling ‘Continuous Delivery’ without compromising on the need for organizational stability. However, with technical and deployment complexities to take into account, businesses need a partner that can help manage these challenges proficiently – and that’s where Lyra steps in. We recently interviewed over 500 app developers across 15 companies to understand their organizational objectives and challenges.Download info-graphic to understand what we discovered.

About Lyra Infosystems

We are a Enterprise Technology Services & IT Consulting Company, headquartered in Bangalore with offices in Delhi, Mumbai and Singapore. With 13+ years of practical industry experience, Lyra Infosystems has been mainly focused in helping businesses in technology areas like Software Composition Analysis, Open Source Security, Open Source Compliance, Open Source Audits, Open Source Security Vulnerability Assessment, Legal remediation, DevOps/DevSecOps Consulting and Support, Open Source CRM, Open Source Monitoring, Remote Support Management, Priviledge Identity & Access Management & Cybersecurity.

Legal Remediation - Open Source Audit Services

To uncover any instances of copyright infringement, potential buyers need to have a strong record of what all open source components are present in their target’s code base, together with their licenses. Open Source Audits are an important part of any merger and acquisition (M&A) or initial public offering (IPO) process. See how Lyra’s remediation team can help with respect to Open Source Audits!

Open Source ERP and CRM!

credativ India (a Lyra InfoSystems Pvt. Ltd. holding company) is a premier Open Source Services provider. Credativ specializes in delivering holistic ERP and CRM consulting and business automation, support services that can be tailored to fit your business needs. Our team of talented ERP professionals facilitate effective planning, monitoring, and managing of operational processes to meet your strategic business goals. Leverage our time-tested ERP and CRM services and give your business an edge. Other things we can help you with are website/e-commerce, billing, accounting, manufacturing, warehouse, project management, and inventory management. Download presentation to know more.

Gitlab Overview

Gitlab – is the first single application for the entire DevOps life-cycle helps to unlock organizations from the constraints of the tool chain. GitLab extends the SDLC to ALM through inherent collaborative design & comprehensive 3rd party integrations, meeting the needs of, developers, project managers, testers, operations, support, compliance & audit teams thus making the software life-cycle 200% times faster. GitLab is a complete DevOps platform delivered as a single application. See how GitLab can help you!

Lyra Open Source Support Deck

Lyra can help your IT development, legal and security teams optimize the use of OSS and spend more time building business value rather than reinventing the wheel or worrying about compliance issues. Lyra can facilitate an advanced enterprise-class solution to the unique operational, security and IP challenges associated with OSS. See what services we provide with respect to Open Source Software.

Remote Support, Privileged Identity and Access Mgmt

BeyondTrust is the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing data breaches related to stolen credentials, misused privileges, and compromised remote access. BeyondTrust also has the #1 solution for leading enterprises to securely access and support any device or system, anywhere in the world. See how BeyondTrust’s products can help you. Download presentation deck.
  • GitLab 12.9 released with Secrets Mgmt, Container Scanning Vulnerability Remediation, Code Quality Reports and more!

    GitLab has released new version aka the GitLab 12.9 which will help DevOps leaders achieve higher levels of enhanced security with management of your your keys, tokens and other secrets at the project level via HashiCorp Vault managed application within a Kubernetes cluster. You also get better visibility with customizable value stream analytics and full

    April 2, 2020
  • GitLab Patch Release 12.8.5 Announced

    GitLab just announced version 12.8.5 for GitLab Community Edition and Enterprise Edition. This version is a patch release that resolves a number of regressions and bugs in the previous month’s 12.8 release and prior versions. See below what changes have been made. GitLab Community Edition and Enterprise Edition Documentation of logs link in embedded panels

    March 10, 2020
  • GitLab 12.8 released with Log Explorer, NuGet repository, and Compliance Dashboard

    GitLab has released a new version aka the GitLab ver 12.8. This version is here celebrating “one place!” i.e one place for your logs, one place for your Windows packages, and one place for your compliance activity just like GitLab is one place for your entire DevOps lifecycle. New Features in GitLab 12.8 Triage faster

    February 24, 2020
  • Download State of Open Source License Compliance Research Report

    Open Source Software (OSS) use is prevalent across industries and becoming increasingly more popular – from financial giants, mega-retailers, and auto manufacturers to services and tech firms. This popularity is supported by the rapid growth of the IoT which is creating large volumes of big data. While the benefits are appealing, businesses can’t forget about

    February 14, 2019
  • GitLab 11.4 released with Merge Request Reviews,Feature Flags, Git protocol v2 and more!

    GitLab announces the release of the latest version i.e GitLab 11.4 which comes with significant updates to help your teams work together more efficiently. Most teams adopting DevOps are mainly focused on shortening cycle time, so improvements that reduce waste and extra work is like a boon towards faster delivery and better business results. Some

    October 23, 2018
  • GitLab 11.3 now comes with Maven Repository and Protected Environments support

    Few days after GitLab released the security release: 11.2.3, 11.1.6 and 11.0.6, GitLab shipped a new version of their DevOps tool i.e GitLab 11.3. GitLab 11.3 now comes with support for Maven repositories, Code Owners, Protected Environments, and epic forecasting. These features will help to automate controls around environments and code while providing further efficiencies for

    September 25, 2018
  • GitLab Security Release: 11.2.3, 11.1.6 and 11.0.6

    Recently GitLab released new version updates 11.2.3, 11.1.6, and 11.0.6 for GitLab Community Edition (CE) and Enterprise Edition (EE). These versions contain a number of important security fixes, GitLab recommends that all GitLab installations be upgraded to one of these versions right away. What’s fixed: 1. Persistent XSS in CI/CD Pipeline Tooltip  –  Solved Versions

    September 10, 2018
  • How to take the right decision in choosing Open Source Databases

    In our previous article in the Open Source Tech Series we talked about what are the 5 factors you need to consider when choosing Open Source Databases. This post helps you to be sure you are taking the right decision when it comes to selecting from a wide range of Open Source Databases. Databases are

    August 21, 2018
  • 5 factors to consider when choosing Open Source Databases

    Nowadays databases power almost every application you can think of. It can be an e-commerce giant or a social media tool company which stores user information. Databases are like the hidden workhorses of many organisation’s IT systems, holding critical business intelligence data and carrying out hundreds of thousands of transactions each day. Most companies today

    August 9, 2018