Remote Support Management
With centralized control, eliminate third-party tampering.
Why Remote Support Management?
- Efficient troubleshooting and solving IT issues faster
- Securely access and fix any problem remotely
- Workload on your IT support is increasing
- Streamlining Remote support to improve customer experience
- Scalable Remote IT support
- Skilled and expert staff to take care of your support needs
- Lowering IT support costs
- Increase profitability and productivity by eliminating access issues and delays
- Create queues, teams and set policies to perform desktop & mobile device support for internal employees no matter where they are located
Lyra's Remote Support Management services offer you the security, integration, and management capabilities your IT and customer support organizations need to increase productivity, improve performance and deliver a superior customer experience.
Lyra's Remote Security Solutions approach
Our RSM solutions provide organizations with extensive capabilities beyond simple screen sharing and control. Lyra RSM lets you support all of your systems over the web, even if they are behind firewalls you don’t control. With only one solution, your users can chat, collaborate, remote control, screen share, set up jump clients, support mobile devices & unattended systems.Our highly skilled team provides training and consultation on latest products and technological advancements with 24/7 customer support – all ensuring you safe and secure Remote Support Management. Lyra helps to extend strategic consultation & specialized services for comprehensive Remote Support development.
Lyra Remote Support Management Benefits
- With centralized on-premise secure system control, eliminate third-party tampering, reduce downtime & service bottlenecks.
- Enable easy-to-integrate, centralized control over all operational activity.
- Flexible Support portal page
- Seamless processes
- Integrations with CRM, ITSM Service Desk, Change management, AD, SAML, system management solutions and much more
- Your customers can deploy the remote support appliance, behind their own firewall & security measures & control the access to the solution, ensuring no unauthorized access to sensitive data or systems.
Our RSM services include:
- Enterprise-class remote IT support, complete with hardware, software, and professional service support
- Customized solutions and unique encrypted license files
- Granular permissions and password policies
- Transferable temporary data storage
- On-premise secure system that can be accessed at any time
- Cost-effective, reliable system with low bandwidth consumption