This privacy statement is effective as of December 4th, 2019. Please note that this privacy statement will regularly be updated to reflect any changes in the way we handle your personal data or any changes in applicable laws.
We at Lyra Infosystems, appreciate your interest in our offered services and our website (www.lyrainfo.com including sub pages such as www.lyrainfo.com/services, www.www.lyrainfo.com/partnerships etc ), owned and operated by Lyra Infosystems (collectively, our “Websites” and together with our services, our “Services”).
This page will tell you everything you need to know about how Lyra Infosystems (“Lyra Infosystems”; “we”) protect the personal data we process and control relating to you (“your personal data”; “your data”) and which rights you have in relation to the processing of your personal data. We take privacy protection very seriously and we are committed to protecting and respecting your privacy too.
1. How does Lyra Infosystems protect your personal data?
Lyra Infosystems attaches great importance to your right to privacy and the protection of your personal data. We want you to feel secure that when you deal with us, your personal data are in good hands.
Lyra Infosystems protects your personal data in accordance with applicable laws and our data privacy policies. In addition, Lyra Infosystems maintains the appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage thereto.
What category of personal data do we collect and how do we process such personal data?
We collect personal data of our employees, potential employees, clients, business contacts and website users. If the data we collect are not listed in this privacy statement, we will give individuals (when required by law) appropriate notice of which other data will be collected and how they will be used.
Except for certain information that is required by law or by Lyra Infosystems policies, your decision to provide any personal data to us is voluntary. You will therefore not be subject to adverse consequences if you do not wish to provide us with your personal data.
If you provide us with personal data of another person (like, a referral), you are responsible for ensuring that such person is made aware of the information contained in this privacy statement and that the person has given you his/her consent for sharing the information with Lyra Infosystems.
What personal info do we collect?
Lyra Infosystems collects personal data from the websites in two ways: (1) directly (for example, when you provide personal data to sign up for a newsletter or fill form to download any marketing resource); and (2) indirectly (for example, through our website’s technology).
With respect to rendering our Services, we may collect some information about you. This information regularly includes the following:
If you order any service from us or ask for a quote (via our Websites or via phone, emails): Name, company name, billing contact, billing address, company email address, phone number, information on your order, such as Price and Service information, your feedback and complaints, quotes we offer you, payment information such as bank account details or check information, information on outstanding payments.
If you register on our website: Name, Company name, Company email address, Phone number, interests in Lyra and/or its Services.
If you post/comment on our blogs: You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Websites, such as blogs (collectively, “User Contributions”). We may collect any of your User Contributions. Please note that we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by other persons.
If you contact us (via our website or via phone, emails), such as customer assistance, service info, technical support, training and consulting etc. : Name, company name, email address, phone number, and information on our communication with you, your interest(s) in Lyra Infosystems and/or its Services, and any additional information you provide us with. If you contact us, we may keep a record of that correspondence.
If you are in our email marketing campaigns: Name, company name, email address, phone number, title, information whether you are already a customer, marketing campaign information, such us your reaction to our marketing and your interest in our products.
How do we collect your information?
The personal information is collected in many ways and may include:
Personal information you provide to us: Most of the personal information we receive comes to us voluntarily from our users in the course of using our Services, communicating with us in the procurement of or in the process of requesting our Services, interacting with us at trade shows or conventions or other industry events or asking to be included in an email or other mailing list, or other product promotions.
We analyze your IP and browser information to determine what is most effective about our website, to help us identify ways to improve it and, eventually, to determine how we can tailor our website to make it a more positive and relevant user experience for you.
You are always free to choose which information you want to provide to us or whether you want to provide us with any information at all. However, some information, such as your name, address, payment information and information on your requested services may be necessary for the performance of our contractual obligations. Without providing this information, you will not be able to order certain Services or enter into a contract with us.
Security of data
By submitting your personal information, you permit us to transfer, store or process the data you have provided. Data transmission via internet is not completely secure, hence, we cannot guarantee data security transmitted to our website. However, we will use stringent security procedures to prevent unauthorized access.
We do not sell, rent, or lease customer lists to any of the third parties. However, we engage with companies to provide services on our behalf who are required to maintain information confidentiality and are prohibited from using the data for any purpose other than service delivery.
In the event of business or asset selling, we may disclose your personal data to the prospective buyer to comply with legal obligations.