open source support centre

open source support centre

Open Source Software industry saturation is complete; today, 95% of mainstream IT organizations leverage nontrivial open-source software assets within their mission-critical IT portfolios — whether they know it or not.

Gartner Hype Cycle for Open-Source Software, 2016, July 2016

Open Source Support Services

It is found that developers are leveraging more than 80% of open-source software in their proprietary applications to create things faster, better, and cheaper to speed up the time to market and drive innovation.

A recent Forrester research also showed that 55% of enterprises are using 5 or more types of open source software — but out of this 79% struggle with their real-time support. It is also found that 9 out of 10 companies use at least two types of open source technology. Yet only 53% are unaware of vendors that provide open source support.

Some of the biggest challenges that organizations face today with supporting their open source software are:

  • Open Source Security and Open Source Compliance risks
  • Difficulty in finding support for Open Source Software other than OS community
  • Interoperability problems
  • Integration & Support issues with existing projects and open source technologies
  • Performance and system management
  • Network Planning
  • Configuration Management
  • Fault Management
  • Security Management
  • Performance Management

Lyra’s single integrated enterprise solution for OSS License Compliance and Security vulnerability risk makes it easy to find vulnerabilities and re-mediate associated risk, while you build your products during the complete life-cycle. We can empower organizations to take the reins and manage open-source software and the associated third-party components. To know more about what we do with respect to Open Source Security and Compliance see here.

  • Q: Have you encountered a situation where you were relying on open source communities to deliver responsive tech support and expert guidance?
  • Q: Had a production failure and didn’t know what to do for a fix?
  • Q:Struggled to get responses in a timely manner from your software partner?

Lyra's Open Source Experts can help you in supporting a wide variety of Open Source packages so that you do not need to run for fixes.

You cannot always rely on open source communities for comprehensive support as there are trade-offs like no Real-time support, slow response times and interoperability issues all being factors. That’s why you would need a comprehensive and proven Open Source Support Partner like us to simplify your open-source software support.

We offer support for your critical applications on open source ensuring consistent uptime. Our holistic support and FOSS Consulting promises cost-effective, innovative products, accelerated time-to-market, and enhanced security for most of the Open Source issues. We also provide professional enterprise support & consulting for numerous Open Source projects that are of crucial or strategic importance in the IT infrastructures of many companies today.

  • Training
  • Consultation
  • Troubleshooting
  • Support
  • Maintenance
  • Integrations
  • Deployments
  • Migrations etc.
  • Security Management
  • Performance Management

Open Source Support Contracts

Support Plans Starter Premium Enterprise
Hours (IST) 9 AM to 5 PM 9 AM to 11 PM 24/7
SLA times SLA Starter SLA Premium SLA Enterprise
Impact Tier 1 Impact Tier 1 Impact Tier 1
First response SLA 8 hours First response SLA 4 hours First response SLA 1-hour
Alternate Fix 4 days Alternate Fix 2 days Alternate Fix 1 day
Impact Tier 2 Impact Tier 2 Impact Tier 2
First response 8 hours First response 4 hours First response 1-hour
Alternate Fix 45 days Alternate Fix 30 days Alternate Fix 10 days
Impact Tier 3 Impact Tier 3 Impact Tier 3
First response 8 hours First response 4 hours First response 4 hours
Alternate Fix 45 days Alternate Fix 30 days Alternate Fix 10 days
Support via Phone/Email/Support Ticket Phone/Email/Support Ticket Phone/Email/Support Ticket
Named Contacts: 3 10 Unlimited
Price Contact for quote Contact for quote Contact for quote

Build your own
Custom Support Contract

Choose from a wide range of Open Source packages we support and build your own custom support contract for your teams based on your budgets and environment.

Open Source Component List:

Use Cases
Open source network monitoring, servers, IP’s, switches, etc
Proficiency
Support and Services – Installation, Configuration, Implementation, and Upgrades.
Use Cases
Database
Proficiency
Closed source to Open-source PostGres migration, Configuration, Installation, Upgrades & Optimization.
Use Cases
Proxy server
Proficiency
Installation, Configuration, Maintenance, Setup, and Upgrades.
Use Cases
Email collaboration platform
Proficiency
Installation, Configuration, Integration, and Upgrades.
Use Cases
Application Container
Proficiency
Support and Services – Installation, Configuration, and Upgrades.
Use Cases
Message-broker
Proficiency
Support and Services – Configuring Clusters.
Use Cases
Cloud Management
Proficiency
Managing Containers, Virtual machines, Networks, and storage, etc.
Use Cases
Open source network mentoring, servers, IP’s, switches, etc
Proficiency
Support and Services – Installation, Configuration, Implementation and Upgrades
Use Cases
OS
Proficiency
Support and Services.
Use Cases
OS
Proficiency
Support and Services – Installation, Configuration, and Upgrades.
Use Cases
OS
Proficiency
Support and Services – Installation, Configuration, and Upgrades.
Use Cases
Open Source Monitoring System for Events and Alerts
Proficiency
Support and Services – Installation, Configuration, Implementation and Upgrades
Use Cases
Life cycle systems Management
Proficiency
Provisioning, Configuring, and Monitoring of physical and virtual servers.
Use Cases
Bills, Payments
Proficiency
Support and Services – Installation, Configuration, and Upgrades.
Use Cases
Search Analytics Engine
Proficiency
Configuration of ElasticSearch based on user needs
Use Cases
Server-side data processing
Proficiency
Creating and configuring your pipelines.

Open Source
Consulting and Training

Lyra offers consulting packages to provide you with hands-on guidance to address technical issues which can halt the ongoing development and cause release deadlines to be missed. Lyra delivers comprehensive consulting services for open source software, so that your teams can enjoy the benefits of using open source.

Benefits of Lyra's
Open Source Software Support

  • Service level agreements (SLA's) adhering to solve your OSS issues
  • OSS Support Contracts
  • 24/7 Support
  • Quick turnaround times
  • Lowered Costs
  • Reduced burden on your IT Team
  • Unbiased Expert advice and consultation on OSS packages

Learn how you can reduce risk, speed time to market, and save money with open source technologies and the right level of quality support. Contact us with your open source requirements.

Talk to us today!

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