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Gartner Hype Cycle for Open-Source Software, 2016, July 2016
It is found that developers are leveraging more than 80% of open-source software in their proprietary applications to create things faster, better, and cheaper to speed up the time to market and drive innovation.
A recent Forrester research also showed that 55% of enterprises are using 5 or more types of open source software — but out of this 79% struggle with their real-time support. It is also found that 9 out of 10 companies use at least two types of open source technology. Yet only 53% are unaware of vendors that provide open source support.
Some of the biggest challenges that organizations face today with supporting their open source software are:
Lyra’s single integrated enterprise solution for OSS License Compliance and Security vulnerability risk makes it easy to find vulnerabilities and re-mediate associated risk, while you build your products during the complete life-cycle. We can empower organizations to take the reins and manage open-source software and the associated third-party components. To know more about what we do with respect to Open Source Security and Compliance see here.
Lyra's Open Source Experts can help you in supporting a wide variety of Open Source packages so that you do not need to run for fixes.
You cannot always rely on open source communities for comprehensive support as there are trade-offs like no Real-time support, slow response times and interoperability issues all being factors. That’s why you would need a comprehensive and proven Open Source Support Partner like us to simplify your open-source software support.
We offer support for your critical applications on open source ensuring consistent uptime. Our holistic support and FOSS Consulting promises cost-effective, innovative products, accelerated time-to-market, and enhanced security for most of the Open Source issues. We also provide professional enterprise support & consulting for numerous Open Source projects that are of crucial or strategic importance in the IT infrastructures of many companies today.
| Support Plans | Starter | Premium | Enterprise |
|---|---|---|---|
| Hours (IST) | 9 AM to 5 PM | 9 AM to 11 PM | 24/7 |
| SLA times | SLA Starter | SLA Premium | SLA Enterprise |
| Impact Tier 1 | Impact Tier 1 | Impact Tier 1 | |
| First response SLA 8 hours | First response SLA 4 hours | First response SLA 1-hour | |
| Alternate Fix 4 days | Alternate Fix 2 days | Alternate Fix 1 day | |
| Impact Tier 2 | Impact Tier 2 | Impact Tier 2 | |
| First response 8 hours | First response 4 hours | First response 1-hour | |
| Alternate Fix 45 days | Alternate Fix 30 days | Alternate Fix 10 days | |
| Impact Tier 3 | Impact Tier 3 | Impact Tier 3 | |
| First response 8 hours | First response 4 hours | First response 4 hours | |
| Alternate Fix 45 days | Alternate Fix 30 days | Alternate Fix 10 days | |
| Support via | Phone/Email/Support Ticket | Phone/Email/Support Ticket | Phone/Email/Support Ticket |
| Named Contacts: | 3 | 10 | Unlimited |
| Price | Contact for quote | Contact for quote | Contact for quote |
Choose from a wide range of Open Source packages we support and build your own custom support contract for your teams based on your budgets and environment.
Lyra offers consulting packages to provide you with hands-on guidance to address technical issues which can halt the ongoing development and cause release deadlines to be missed. Lyra delivers comprehensive consulting services for open source software, so that your teams can enjoy the benefits of using open source.
Learn how you can reduce risk, speed time to market, and save money with open source technologies and the right level of quality support. Contact us with your open source requirements.
