Product : Bomgar Corporation

Overview

Almost every support center and IT department uses remote support. For most organizations, the question is not whether it uses remote support tools, but how many tools it uses. Five to ten different tools is common; for large IT outsourcers, the number may be closer to twenty. For instance, different tools for supporting inside & outside the firewall, servers and workstations, network devices (switches, routers, etc.), Windows, Linux, and Mac systems, Handheld Devices like BlackBerry and Windows Mobile, and External Vendors.

Unfortunately, a break/fix approach to remote support tools is likely to break more than it fixes. Support organizations must establish best practices, integrate with other parts of the organization and maintain compliance with PCI, SOX,HIPAA, GLBA, FIPS, FDCC or other of myriad regulations. Multiple remote support tools create problems around integration, security, resolution time, scalability and cost.

About Bomgar Corporation

Bomgar enables an enterprise tech support community from the restraints of access barriers and geography, and from the inefficiency of traditional phone-based and on-site support. As a leader and innovator in remote support industry, Bomgar have empowered tech support community to respond faster, distribute specialists more evenly, increase the productivity of current staff, and resolve incidents more cost-effectively.

Solution Offering

Bomgar simplifies support by letting technicians control remote computers, servers, smartphones and network devices over the internet or network. With Bomgar, a support representative can see what customers see or control their computers for support. Seeing the screen helps you decrease on-site visits, eliminate phone support, and respond effectively to peaks in demand. Resolve more incidents in first tier on the first call with Bomgar.

Multi-Platform Remote Support - Unified Remote Support for All Your Systems Wherever They Are. Bomgar supports unattended systems, as well as those with an end user present, and we include all supported platforms in the core product. This lets you resolve issues spanning multiple systems without creating multiple audit trails. Supporting everything with one solution speeds incident handling time and rep productivity.

Secure Remote Support - More than 71% of data breaches were caused by insecure remote control and remote access products, as most remote control tools cannot integrate with LDAP, some leave little-to-no audit trail, and others route sensitive data through 3rd party servers. Appliance - With Bomgar's Remote Support Appliance solution, you can ensure complete control over security and helps you take advantage of existing infrastructure when you deploy remote support.

Mobile Platform Support - Bomgar extends the reach of your company's IT support with the most complete remote support capabilities from the iPhone, iPad, Android smartphones and tablets!

Value Proposition