Services : Bomgar : Customization & Integration Services

Our professional services team deliver proven benefits by creating a seamless connection between the leading service desk ticketing systems and the Bomgar solution. You can choose from a range of pre-defined integration options available, including BMC RemedyTM, HornbillTM, HP Service ManagerTM and ServiceNowTM. Bomgar can also provide a custom integration for the service desk ticketing system that best meets your needs.

By integrating Bomgar with your service desk ticketing system, you can increase rep efficiency and help desk capacity, automate and strengthen the support session audit trail, and gain a more complete view of IT remote support performance. Bomgar Integration Services add value to existing service desk ticketing systems and create a seamless, closed-loop process for opening, servicing and closing a session-including capturing end customer feedback.